If your organisation’s Weagree Wizard portal is inaccessible, but you still have an internet connection and are able to access other sites (outside your organisation’s intranet), this usually means there is either an issue with the Weagree Wizard’s dataserver or the DNS.
In either case, please notify us either by telephone or by mailing your usual contact at Weagree or support@weagree.com in order to resolve the issue. Please let us know when your portal became inaccessible and if it happened when someone was using it. If so, please also indicate as precisely as possible the last actions performed on the portal (i.e. which buttons or functionalities were used on which page, what the user was attempting to do).
WARNING:
Note that one type of user error will always result in a 503 (service unavailable) error: the accidental creation of a loop.
This happens when two definitions reference each other. If defined term A contains the tag [definition.B] and defined term B contains the tag [definition.A], this will cause an infinitely repeating process when either definition is triggered. Such a loop can potentially span more than two definitions (e.g. when A points to B, B points to C and C points to A again). To avoid this:
- only insert definition tags into definitions if those defined terms are not used elsewhere in the template
- before inserting a definition tag into any other definition, first verify that the first definition is not pointing to the second or to any other definition that might cause a loop
