As a natural step after extending our SharePoint-integration, we will introduce a Teams integration (chatbox). The chatbox will actually be the Teams chat functionality, fully integrated into Weagree’s questionnaire and other Wizard pages. By connecting either to colleagues, the legal department, LPO managed services providers or Weagree’s staff, personal support is set up for any end-user. Also, other chatboxes and chatbots will be supported, in case a different provider is preferred (if IT security is guaranteed).
At a later stage, the chatbox will be extended with a dashboard for monitoring and managing chats and authorised support users, facilitating effective on-demand legal service. The chatbox can be linked to a knowledge base for easy search and automated responses. Likewise, legal support continues even if nobody is available, to efficiently deal with common questions. As our customer needs may show, we may further extend it into our own chatbox to enable IT-secure collaboration within the Weagree Wizard.