Legal tech can bring unanticipated business acceleration and spectacular success stories. Unfortunately, there are also disastrous legal-tech implementations that, despite everyone’s intentions and efforts, end ‘nowhere’. At Weagree, we have seen both.
We now also know how to prevent or solve adoption failure. Research by Gartner reveals that success stories and business accelerators critically depend on:
- your ‘digital readiness’ (or ‘maturity level’) as the enabler of your tech-enabled ‘legal services delivery’, and
- the right incentives and measures being implemented to drive user ‘adoption’ of legal tech.
Do our readiness assessment to identify your maturity gaps and to learn which actions drive adoption.
77% is not ‘ready’
If adoption fails, it is easy to blame your legal-tech solution. Gartner shows that instead, some self-reflection is more effective. It appears that the fundamental causes of adoption failures almost invariably relate to the fact that a legal department (or even the organisation) is not ready for legal tech.
So, you are not alone: 77% of legal departments are not ready for legal-tech-enabled service delivery (and bound to fail). The remaining 22.6% reflects only the (potential) maximum adoption rate.
Do our readiness assessment to identify your digital maturity level.
Not taking the right measures
Worse, Gartner identified that the way GCs and Legal Ops leaders respond to lagging adoption is often inadequate. Of course, excuses by end-users for not using legal tech must be taken seriously. But Gartner’s research shows that even specific excuses typically fail to identify the underlying issues: unfinished change management and a poor adoption-driving strategy (not having taken the right measures).
If your maximum adoption rate was only 22.6% (because you are not ready) and on top of that your Legal Ops leaders do not take the right adoption-driving measures, well, “how low can you go”?
Recent research reveals that AI follows the same principles as ‘traditional legal tech’. No surprise: ‘AI’ does not fix readiness issues and also requires the right measures to drive adoption (that lasts beyond initial momentum).
Your Legal Ops readiness assessment report will list dozens of specific measures, incentives and responses to drive adoption.
How to drive adoption?
Our comprehensive digital readiness assessment gives you comprehensive insights in:
- Where are the gaps in your Legal Ops competencies, activities and enablers?
- Which gaps require priority as they are critical for successfully driving legal tech adoption?
- Which mistakes are avoidable, and which measures, incentives and actions drive user adoption?
Why our assessment?
Our Legal Ops maturity assessment report serves as a reference guide for the Head of Legal, General Counsel, Legal Ops leaders and everyone involved in your legal services delivery. It gives your concrete actionable steps.
Weagree’s digital readiness assessment is based on authoritative Legal Ops maturity frameworks and enriched with countless key insights from Gartner’s in-depth global legal-department surveys and legal-tech research. Start with our ebook to orient yourself further and get high-level insights, before doing the assessment.
Enjoy your Legal Ops’ digital enablement journey!
