The Request support panel will be transformed into a fully-featured general support panel. In addition to letting end-users submit requests to support staff, the upgraded panel will offer access to a variety of resources. These will include:
* FAQ guidance notes on Weagree
* GIF animations clarifying Weagree features (how-to), dependent on the user’s rights
* GIF animations highlighting Weagree features (did-you-knoww-that), dependent on the user’s rights
* Your own internal knowledge base
* Weagree’s knowledge base
* Internal support chatbox
The support panel will be available on all Weagree pages. GIFs are only visible on pages where the explained or highighted functionality is available. They clearly visualise how the entire contracting process cycle is supported by Weagree, thus boosting end-user adoption. The support panel will probably also become the place where the integrated Teams chat (or Slack-entry or similar customer communications tooling) will be positioned.
Of course, the portal’s administrator will have the ability to enable or disable any of these additional support features in accordance with your organisation’s needs and preferences.
