Successful change management: 9 best practice rules
Implementing legal tech, is it a challenge for you? Does your team still use their latest-transaction document,
instead of the contract templates that had been prepared so carefully?
Successfully implementing legal tech innovations has three dimensions and 9 best practice rules:
1. The rational side
The elephant's rider symbolises the rational side of implementing legal tech. It requires attention as much as your lawyers’ emotional side.
Why? Three aspects:
2. The emotional side
To start using contract automation, it is not enough to understand that the Weagree Wizard is ‘the inevitable future’. People need to be motivated.
Lawyers rationally understand that old-school contracting is a process full of inefficiencies. For their elephants to adopt requires emotional engagement.
Again, three aspects:
3. Shape the path
Shaping the path, the environment where the rider and its elephant move around, is the third dimension of a successful change management strategy.
When you leave the environment 'as is', you’re headed to fail. Optimising increase your chances to succeed.
Once again, three aspects:
Change management in 9 best practices. The blueprint for implementing legal tech, our framework here, is bestseller SWITCH (change when changing is hard) written by Chip and Dan Heath. They describe the nine factors of successful change management and causes of failure, structured by reference to the metaphor of an elephant, its driver and the path to change.
Beware. Avoid making a diagnostics error, because:
- What looks like a people problem is often a situation problem.
- What looks like laziness (‘my latest-deal contract should work for now’) is often exhaustion.
- What looks like resistance (‘automating my contract is impossible’) is often a lack of clarity.
In developing the Weagree Wizard, we are constantly looking for options to improve the user-friendliness, to optimise the circumstances for success, to tweak the environment for engagement and create bright spots. With everyone within Weagree having this on top of mind, we think that we are working on a better solution.