Three diagnostic errors undermining successful implementation
Implementing contract automation hopelessly and fatally. Based on SWITCH’s metaphor of the elephant, its rider and the path to go, you may have developed ideas how to implement and use contract automation, to abolish usage of latest-transaction contracts, and to set up a robust and effective contract know-how management framework. But make sure your diagnosis of your challenge is adequate.
Three diagnostic errors. Chip and Dan Heath (the authors of SWITCH) discovered three surprising aspects of change management that, when disregarded, may fundamentally frustrate the implementation of your legal tech innovation. They distinguished three important diagnosis errors:
- what looks like a people problem is often a situation problem.
- what looks like laziness (‘my latest-deal contract should work for now’) is often exhaustion.
- what looks like resistance (‘automating my contract is impossible’) is often a lack of clarity.
